Policies

And Covid-19 Guidelines

Mask in Style

ABOUT OUR SERVICES

All services show a starting price and can increase based on hair length, texture, or additional services rendered. Please consult your technician with further questions.

APPOINTMENTS

We ask that you arrive  5-10 minutes early to your appointment. Most appointments are confirmed 24-72 hours in advance. However, there may be times we are unable to reach you. This service is a courtesy, and remembering your appointment is your own responsibility.

CHILDREN & EXTRA GUESTS

Due to the current pandemic situation, we ask that children and or other guests do not accompany you to your appointment unless they are receiving service at the salon or old enough to sit outside in the waiting area unsupervised. We apologize ahead of time for any inconvenience this may cause.

LATE ARRIVAL POLICY

In consideration of our other clients, we reserve the right to request that you reschedule your appointment for a later date if you are more than 15 minutes late.

 

RESERVATIONS AND CANCELLATIONS

In consideration to our clients and our technician, please give us at least 24 hours notice for cancellation requests. Cancellations may be requested online, by phone, or by email. A credit card deposit may also be necessary for guests who frequently miss appointments.

 

If you "No Call, No Show," you will be charged a 50% non-refundable deposit on your next appointment. If you "No Call, No Show," again, you will not receive your 50% deposit back. However, if you do appear to your appointment, your deposit will be applied to the services you receive on your appointment. 

*Specialty services such as Brazilian Blowouts, Fashion Shades, and Multiple Color Services require a 72 hour cancellation.*

REFUNDS

We do not offer refunds on service, but we will gladly address and correct any concern you may have. If there are any concerns, please contact us within 72 hours of your service

 

DRINKS

Enjoy a fresh glass of wine or a cup of coffee during your service. If you have a processing time you will be able to enjoy a peaceful period of time in the salon to catch up on work or simply enjoy some quiet time.​

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The health,wellness, and safety of our guests and community are our top priorities.

Here are some key changes we would like to highlight:

APPOINTMENTS

All appointments are now one on one in my own private suite.  We ask guests to please be mindful and arrive on time as we are limited with appointments.

TEMPERATURE CHECKS

Temperature checks will be required upon arrival for all of our guests. The staff and I will be checking our temperatures every day as well. Guests with high temperatures will be asked to reschedule and staff will be sent home until fully recovered. 

 

MASKS

For your safety, we will be wearing a mask and a face shield for all services. We kindly ask our guests to wear one as well. If you do not have a mask or forget to bring a mask, we will provide you with a complimentary disposable mask at no cost to you. Keep in mind, if you do bring your own mask, your loops may get wet and may be stained by color. 

 

SANITIZER

Please wash your hands when you arrive at your appointment. There will be hand sanitizer available in our suite and by the styling station at all times. 

 

SICK POLICY

If you are ill or feeling ill, we ask that you please reschedule your appointment when you are fully recovered.

 

RESCHEDULING

Due to high demand, if you miss your appointment we may not be able to reschedule your appointment right away. We will work with you and do our best to get you in as soon as possible.

 

SANITATION

The safety of our guests is essential. We are doing the following to provide the highest standards in sanitation we can to our guests:

  • Clean and/or disinfect all surfaces and implements.

  • Launder and/or disinfect all capes and towels.

  • Removed any non-essential items throughout the suite.

  • Initiated contactless methods of scheduling and payment.

  • Acquired appropriate personal protective equipment to be used when necessary or requested.We have discontinued certain physical forms of contact such as hand shaking, hugging, high fiving. (We love and respect all our guests and would love to shake your hand and give you a hug, but in these trying times we can’t risk your health and safety.)

  • COVID-19 Outbreak Response Procedures and sanitation guidelines set by CDC will be followed between each guest.

  • We have passed the BARBICIDE® COVID-19 Certification Course, a health & sanitation test, with a score of 100% in order to work with you and provide the service you expect from us.

  • Inside the suite we have the Germ Guardian Air Purifying System to improve the air quality. It is equipped with HEPA Filtration (HEPA filters capture up to 99.97 of airborne particles .3 microns and larger).

  • UV Light Sanitizer UV Disinfection Light Germicidal lamp Ozone Sterilizer Lamp for Room after each appointment for 15 mins. ➤The UV germicidal lamp is suitable for sterilization, disinfection, and deodorization removal. Volatile ozone can spread to every corner, purifying the air and removing odor, to Give our clients a healthier living environment. 99% sterilization rate.

  • We use a Cyclonic Vacuum with dual HEPA filtration to provide a clean floor and clean air.

Thank you for taking a moment to review these changes. Please understand that this is not how we all wanted to reopen and serve you, but due to the current situation, these are the guidelines we must take to insure the safety and well being of both our guests and our staff. We sincerely appreciate your trust, love and support during this challenging time and are so excited to see all your (masked) faces!